This is my first flight with TAP and if you can judge the people based on their airline they are probably a dwarflike people with a deep love of tea-like coffee.
Combined with that the link to online check-in didn't work, understaffing at the checkin desk and a one and a half hour delay without any information; you got a really horrible experience. The woman talking down to me when asking about the delay is just an added bonus.
If you are going to Lisbon from Amsterdam don't choose TAP.
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